Witty Potty (hereinafter referred to as Witty Potty or Seller), located at Omladinskih Brigada 35A/52, Novi Beograd, VAT: 66222799, MB 66222799, Activity code: Retail trade via mail or the internet (47.91), Belgrade, Republic of Serbia, contact email: info@wittypotty.com, is responsible for the implementation of the Personal Data Protection Law.
On behalf of the Witty Potty company, we commit to protecting the privacy of all our customers. We collect only the necessary, basic data about customers/users and the data necessary for business and customer information in accordance with good business practices and to provide quality service. We give customers the choice, including the option to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All customer/user data is strictly protected and available only to employees who need it to perform their work. All employees of Witty Potty are responsible for respecting the principles of privacy protection.
Types and methods of information collection
When you contact us, whether you use our website or communicate with us via social networks and communication applications, we may collect the following information about you:
Information you provide us: you can provide us with data about yourself if you create an account on our website, place an order, fill out any form (such as registration, application, or survey forms), opt to receive our newsletter, participate in a promotion on social media with our website, or correspond with us (via email, phone, chat, social networks, or in another way). Depending on what you provide, the information we collect during communication in the previously described way may include your name, address, IP address or location, phone number, email address, date of birth, gender, photo, nickname, purchase information, purchasing preferences, images, and financial data (including your credit or debit card data, stored by our card payment processing partner).
Information we receive about you from other accounts or sources: we may obtain this from other sources, such as other accounts from other websites, including data brokers, our partners, social and advertising networks, as well as payment processors and delivery services.
We supplement the data you provide with data from services that add information, such as public data or social movement data, to provide you with better content or promotions. We will add this data to existing user information to better understand customer interests and provide more relevant recommendations for items and advertisements, increase customer security when using our website, and in accordance with our legal obligations. This data may include household size, household income, or occupation. This information may be linked to your personal data such as your name, email, home address, or phone number.
Collection, storage, processing, and control of data
Your personal data is collected, processed, and controlled by Witty Potty, with a clearly stated purpose, in a manner permitted by law.
We retain your personal data to provide services and fulfill the purpose described in this policy, only for the period necessary to achieve the purpose of data collection described in this Privacy Policy or any specific privacy rules related to a particular product or service, or when required by applicable law.
The data you provide is stored as long as it is necessary to fulfill the specific purpose for which you provided it or to comply with legal provisions. When the conditions for retaining this data are no longer met, we delete and remove them from our databases.
Additionally, if users and visitors to the website no longer wish for us to store and process their personal data, they may request that we destroy all their personal data from our systems. The destruction or deletion of data is not possible only if the law prescribes an obligation to keep and process certain personal data, and therefore, these cannot be deleted or destroyed regardless of your request, which would lead us to refuse your request and continue to store and process personal data.
Purpose of using collected personal data
The purpose of collecting personal data is to provide services in accordance with all applicable laws, regulations, and other legal requirements. This includes: providing, processing, maintaining, improving, and developing our services that we offer you, such as delivery, activation, post-sale service confirmation, customer support, etc. We collect, analyze, and process data about the services our visitors seek and the pages they visit, to improve our services and products. We use this data to enhance the functionality and appearance of our pages and provide a better user experience. We also use your personal data for statistical purposes (number of visits, site retention, behavior, etc.).
Cookies
Information that our IT systems collect about you: every time you visit a website, certain data will be created and automatically recorded by our IT systems – so-called cookies.
These small text files can help improve your experience with the website and facilitate interaction with us. This may include saving your location or language settings, so you don’t have to re-enter information on subsequent visits or ensuring that the items you added to your cart do not disappear while navigating between pages on our site. We also use cookies to provide you with personalized marketing campaigns. Information provided by your device will vary depending on your operating system and device settings (e.g., PC, Mac, iPhone, Android, or others) but includes the type of device you have (e.g., iPhone 6S or Samsung Galaxy S7), IP address and device location, the internet browser you use, mobile operator (for mobile devices), the pages you visited, the time zone, and location.
Purpose of using collected data
To provide you with services and site access, including enabling ordering and delivery of items, administering your account, and optimizing your experience, the information we collect is used in several ways. We also use the information for marketing and advertising purposes. Where you have told us you wish to receive marketing materials, or when you make a purchase using our site, we and our partners will use your personal data (including your name, email, and address) to occasionally send you news, updates, and offers via email, phone, or mail. We may use your data to personalize these messages for you. If at any time you decide you no longer wish to receive them, you can unsubscribe from our database by following the instructions to unsubscribe in the promotional content we send via any channel (email, SMS, Viber, mail, etc.).
We use independent service providers to display ads that are most relevant to you across various devices, on our websites and others, and in mobile apps. In addition to information about your visits to our website, our service providers may also use information about your interaction with other websites or apps to target ads for items available on wittypotty.com. We also conduct research, analysis, and surveys about your use of our website and what you viewed. We monitor your spending on our website and use your data to confirm your identity and conduct fraud checks to ensure your and our financial security.
Sharing collected data
To provide you with services and access to the website, we work with a number of carefully selected third parties. To do this, we may share your data with third parties in the following limited circumstances:
Our partners and brands from whom you purchase items: we rely on carefully selected partners who deliver the items you see on our website.
Independent service providers for business purposes: to function properly, we rely on several carefully selected third parties who will provide us with services and items. We allow these companies to use your personal data only as necessary to provide their services and products to us.
Courier companies that we use to deliver items to you must have access to information about your order, including your name and address.
Payment service providers we use to process your payment data (including details of your credit/debit card) to charge you.
Fraud and credit protection service providers to protect us.
Analytics and search engine providers, like Google, which we use to improve and optimize the website.
Customer management service providers that allow us to provide customer services and improve and manage your customer experience.
Marketing tool service providers that help us enable marketing.
Research companies we may hire to help us conduct surveys regarding your use of our website and services.
IT/technology providers that we use to support, maintain, and provide our technology and IT infrastructure that supports our website and stores your data.
Advertisers for marketing purposes: we may provide your data to our advertising partners and social media platforms that you choose (including Facebook and Instagram), where they require data to select and display relevant ads for our products and services and our partners’ products and services.
We commit not to trade your personal data, except as described in this Privacy Policy. We reserve the right to employ other companies, i.e., third parties and individuals to facilitate our services (e.g., maintenance, analysis, auditing, marketing, and development), but these parties have limited access to information and only to perform these tasks on our behalf and are required not to disclose or use this data for other purposes. These parties will apply appropriate technical and organizational measures in such a way that processing meets the requirements of this Privacy Policy and ensures the protection of the rights of the data subject. We may share site visitor data only if required and with the following entities (in accordance with the law):
Government bodies, representatives of authorities, and other entities with public authority if necessary for achieving any purpose stated in this Privacy Policy, as well as if prescribed by law or necessary to pursue legal protection of our legal interests in accordance with the law.
Partners and associates in the case of organizing and conducting joint programs, events, or promotions with other companies on their websites or apps. Our partner uses your personal data only if we have obtained your consent for this purpose. If you disagree with these statements, you can always decide not to be part of the mentioned programs, promotions, or events.
Third-party websites and social networks
Our website may contain links to the websites of our partners and brands, advertisers, and affiliated companies. If you follow a link to any of these websites, please note that this Privacy Policy does not apply to them. We are not responsible for the privacy policies of those websites, so we ask you to check them before sending any personal data to them.
Security
Protecting you and your personal data is very important to us. We take a number of reasonable steps to try to protect the personal data you provide, including:
Your personal data is protected through encryption and antivirus and malware protection, so that your personal data, which you have sent to us during the order process (including all financial information such as credit or debit card details), cannot be accessed by unauthorized persons.
Please create a unique username and password when creating an account to access your account on our website, so that unauthorized persons cannot misuse your data.
If you do not store your credit or debit card data in a way that prevents any third party from making transactions using that credit or debit card (such as your CVV number), your data may be misused.
We regularly monitor our servers and IT systems for potential weaknesses and attacks. Unfortunately, despite this, the transmission of information over the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted via our website, so every transmission is at your own risk. In particular, please note that if you voluntarily disclose personal data through communication means other than the website, in an unprotected environment (such as email, SMS, chat messages), that information may be collected and used by third parties beyond our or your control.
We take all appropriate security measures to protect your information from unauthorized access, use, loss, or disclosure, and to protect data stored on our servers, we also regularly monitor our system for potential vulnerabilities and attacks, and use the highest level of security access to our data storage center.
Since the transmission of information over the Internet is never completely safe, and considering the fact that the Internet is not a 100% secure environment, even though we strive to protect personal data, we cannot guarantee the security of information transmitted through our website. This website may use applications or services for social networks that allow you to share content with other users (collectively referred to as “social network applications”). Any personal data or other information that you may share through social network applications may be read, collected, or used by other users of social network applications over whom we have little or no control. Therefore, we cannot be responsible for the use, misuse, or inappropriate use of any personal data or other information you have shared through social network applications.
Retention period of personal data
The data you provide us is retained as long as you have an account with us and thereafter for the period during which you may have questions or claims regarding our services, regardless of any superior retention period that we may be required to comply with in accordance with legal requirements applicable to us. In some circumstances, you may request that we delete your data as stated below. After you stop using our services, we may store your data in an aggregated and anonymous format.
Rights of individuals whose data is processed
You have the right to receive confirmation from us as to whether we process your personal data, and the right to access all your data that has been collected during the processing. If you notice an error made during the processing of your personal data, you have the right to request its correction. You have the right to request the cessation of the processing of your personal data at any time, and this right cannot be denied or limited by anyone. In addition to the right to request the cessation of your data processing, you have the right to request the deletion of your personal data collected during the processing. You also have the right to request the transfer of your personal data processed to another service provider.
Commissioner for Information of Public Importance and Personal Data Protection
The competent authority for personal data protection is the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia. You can contact the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia at Bulevar kralja Aleksandra br. 15, 11000 Belgrade, Republic of Serbia, or via email at office@poverenik.rs or by phone at +381 11 3408 900.
Complaints
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Send us an email at info@wittypotty.com
Privacy Policy Updates
Any changes we make to this Privacy Policy in the future will be posted on this page, and if necessary, we will send notifications via email. Please check regularly to stay informed about updates or changes to this Privacy Policy.